Snyk Jumpstart Services Description
Overview of Snyk Jumpstart
A Snyk Consultant will provide services to help the Customer accelerate its setup of Snyk products through assisted account configuration (the “Jumpstart Services”). The engagement will consist of knowledge transfer, paired with configuration guidance for your team.
The objective is a working setup of Snyk and a Customer team that is well-prepared to continue its application security efforts.
Jumpstart is recommended for:
Teams needing assistance with the setup of Snyk products
Teams who are new to Snyk and have limited experience with security scanning
Self-starters who are comfortable with extending and maintaining Snyk on their own, post-engagement
Jumpstart Services description
The Snyk Consultant will deliver the following services related to the setup of Snyk remotely as part of the Jumpstart Services to the Customer. Note that the Jumpstart Services will be delivered only for the Snyk Applications purchased on an Order Form at the same time as this service. References to Snyk Services not purchased by the Customer are hereby omitted unless otherwise noted.
Pre-engagement planning and preparation
Review deliverables per product module
Review prerequisites per product module
Confirm availability for Customer contacts based on Customer prerequisites
Pre-engagement planning and preparation
A pre-engagement call will be held before the start of the Jumpstart Services listed herein, to ensure the Customer understands the prerequisites required for engagement start along with the deliverables completed during the engagement timeframe. Customer prerequisites, including resources, availability, and deliverables for each product module, will be reviewed and confirmed. The Customer acknowledges that complying with these prerequisites is its sole responsibility, and Snyk will not be responsible for any delays or failure to deliver the Jumpstart Services based on the Customer’s failure to meet these prerequisites.
Snyk Platform configuration
Delivery approach - Snyk Platform configuration
The Snyk delivery method is designed to ensure rapid value realization with Snyk. Throughout our collaboration, Snyk will guide the Customer in setting up a foundational configuration and equip them to expand this setup to other applications and integrations. Ensuring Snyk is correctly set up from the outset improves developer adoption and paves the way for long-term success.
Base SSO Configuration and Custom Mapping
The Snyk Consultant will work with the Customer to configure SSO through SAML, Entra ID (formerly Azure AD), OIDC, or ADFS connection along with custom mapping of dynamically assigned users to Snyk Groups and Organizations based on data provided by the desired Identity Provider (IdP) to set up a scaled user provisioning and access model.
Template Organization configuration
The Snyk Consultant will work with the Customer to configure notification settings, language settings, and Snyk account structure. Time will be spent reviewing configuration details with the Customer to ensure the Customer understands and maintains them.
Admin Training
The Snyk Consultant will run a 60-minute training session to ensure Customer administrator users know how to configure essential settings in Snyk based on the maturity of their security program.
Training topics include:
Navigating the Snyk UI
Integration Settings
Notification Settings
Enabling new features
User roles and permissions
Filtering and prioritizing issues
Viewing results in Snyk reporting
Remediation workflow
Ignoring issues in the Snyk UI
PR Check walkthrough
Security and license policies
Accessing additional training materials (learn.snyk.io)
Project Collections and views
Developer Training
The Snyk Consultant will run a 60-minute training session for Customer’s Developers to ensure all collaborator users know how to access Snyk results and initiate tests. This training will cover a range of tools, including the UI (app.snyk.io), IDE plugin, and CLI. Developer Training will be completed after the product-specific modules of Jumpstart have been completed.
Target Initiatives - Snyk Platform configuration
Base SSO connection configuration
Users can access Snyk based on role.
SSO Custom Mapping
Users can access Snyk based on role.
(Template Org) Custom Roles and service account configuration
Provide a templated organization to replicate and scale your setup of Snyk quickly.
(Template Org) Notification configuration
Provide a templated organization to replicate and scale your setup of Snyk quickly.
(Template Org) Language settings configuration
(Template Org) Jira or Slack App configuration
(Template Org) Account Organization and Group configuration
Admin Training (1 session)
Group and Organisation administrators are comfortable using Snyk to import their targets and complete the initial configuration for each team.
Developer Training (1 session)
Delivered after product-specific modules are completed, ensuring a successful launch and initial adoption with Developers.
Snyk Open Source configuration
Delivery approach - Snyk Open Source configuration
The Snyk delivery method is designed to ensure rapid value realization with Snyk. Throughout our collaboration, Snyk will guide the Customer in setting up a foundational configuration and equip the Customer to expand this setup to other applications and integrations. Ensuring Snyk is correctly set up from the outset improves developer adoption and paves the way for long-term success.
Repository import
The Snyk Consultant will work with the Customer to import their repositories into Snyk (up to 50 targets) either through the UI import functionality or through the API Import tool.
SCM integration settings
The Snyk Consultant will work with the Customer to configure SCM integration settings based on the Customer’s desired gating strategy.
SCM Broker installation
The Snyk Consultant will work with the Customer to install the Snyk Broker in a pre-determined environment that follows the Snyk Broker system requirements.
Snyk API Import and SCM snyc
The Consultant will review the Snyk API Import script to ensure the Customer understands how to import additional Projects into Snyk and keep their SCM integration in sync with incoming changes to manifests.
Single pipeline configuration (direct Integration or CLI)
The Snyk Consultant will work with the Customer to configure a single pipeline to run the snyk test and snyk monitor commands to provide the Customer with an understanding of how to configure additional pipeline scans.
SBOM walkthrough (API and CLI)
The Snyk Consultant will educate the Customer on creating an SBOM through the Snyk API and the Snyk CLI.
Interpreting and actioning Open Source results
The Snyk Consultant will educate the Customer on understanding Snyk Open Source results through the CLI and Snyk UI and how to manage Snyk Open Source results using Snyk Reporting.
Documentation close-out
The Customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, the document offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document puts forth practical recommendations and actionable next steps that will aid the Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document provides an essential guide for Customers to realize the full potential of their investment in Snyk.
Target initiatives - Snyk Open Source
Repository import (one SCM integration)
SCM integration settings
Configure SCM integration settings to the Customer’s desired gating settings.
SCM Broker installation
Install SCM Broker in a pre-determined customer environment based on Snyk system requirements.
Snyk Tools - API Import and SCM Sync
Gain an understanding of how to use the Snyk API Import script to import additional targets and keep repos in Sync (GHE only).
Single pipeline configuration (direct integration OR CLI)
Configure a pipeline to run snyk test and snyk monitor.
SBOM Walkthrough (CLI and API)
Gain an understanding of generating an SBOM through Snyk using the CLI and API.
Interpreting and actioning Open Source results
Gain an understanding of how to view Open Source results in Snyk Reporting along with managing issues.
Documentation close-out
Gain an understanding of work completed along with a runbook for onboarding additional projects.
Snyk Code configuration
Delivery approach - Snyk Code configuration
The Snyk delivery method is tailored to ensure rapid value realization with Snyk. Throughout our collaboration, Snyk will guide the Customer in setting up a foundational configuration and equip the Customer to expand this setup to other applications and integrations. Ensuring Snyk is correctly set up from the outset improves developer adoption and paves the way for long-term success.
Repository import
The Snyk Consultant will work with the Customer to import their repositories into Snyk (up to 50 targets) either through the UI import functionality or through the API Import tool.
SCM integration settings
The Snyk Consultant will work with the Customer to configure SCM integration settings based on the Customer’s desired gating strategy.
SCM Broker installation
The Snyk Consultant will work with the Customer to install the Snyk Broker in a pre-determined environment that follows the Snyk Broker system requirements.
Snyk API Import and SCM Sync
The Consultant will review the Snyk API Import script to ensure the Customer understands how to import additional Projects into Snyk and keep their SCM integration in sync with incoming changes to manifests.
Interpreting and actioning Code results
The Snyk Consultant will educate the Customer on understanding Snyk Code results through the CLI and Snyk UI and how to manage Snyk Code results using Snyk Reporting.
Documentation close-out
The Customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, the document offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document puts forth practical recommendations and actionable next steps that will aid the Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document provides an essential guide for customers to realize the full potential of their investment in Snyk.
Target initiatives - Snyk Code
Repository import (one SCM integration)
SCM integration settings
Configure SCM integration settings to the Customer’s desired gating settings.
SCM Broker installation
Install SCM Broker in a pre-determined customer environment based on Snyk system requirements.
Snyk Tools - API Import and SCM Sync
Gain an understanding of how to use the Snyk API Import script to import additional targets and keep their repos in sync (GHE only).
Interpreting and actioning Code results
Gain an understanding of how to view Code results in Snyk Reporting along with managing issues.
Documentation close-out
Gain an understanding of work completed along with a runbook for onboarding additional projects.
Snyk Container configuration
Delivery approach - Snyk Container configuration
The Snyk delivery method is tailored to ensure rapid value realization with Snyk. Throughout our collaboration, Snyk will guide the Customer in setting up a foundational configuration and equip them to expand this setup to other applications and integrations. Ensuring Snyk is correctly set up from the outset improves developer adoption and paves the way for long-term success.
Single Broker Container Registry installation and configuration
The Snyk Consultant will work with the Customer to configure and install Snyk Broker if needed for a single supported Container Registry integration.
Container Registry import
The Snyk Consultant will work with the Customer to import their container images into Snyk (up to 50 targets) through the UI import functionality.
Interpreting and actioning Snyk Container results
The Snyk Consultant will educate the Customer on understanding Snyk Container results through the CLI and Snyk UI and how to manage Snyk Container results using Snyk Reporting.
Single CI/CD CLI configuration
The Snyk Consultant will work with the Customer to configure a single pipeline to run the snyk container test and snyk container monitor commands to provide the Customer with an understanding of how to configure additional pipeline scans.
Custom Base Images walkthrough (UI and CLI)
The Snyk Consultant will educate the Customer on how to use the Snyk Custom Base Image Recommendation functionality both in the Snyk UI and CLI.
Documentation close-out
The Customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, the document offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document puts forth practical recommendations and actionable next steps that will aid Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document provides an essential guide for customers to realize the full potential of their investment in Snyk.
Target initiatives - Snyk Container
Single Broker Container Registry installation and configuration
Container Registry import (up to 50 targets)
Interpreting and actioning Container results
Gain an understanding of how to view Container results in Snyk Reporting along with managing issues.
Single CI/CD CLI rntegration
Configure a single pipeline to test and monitor for Snyk Container.
Custom Base Images walkthrough (UI and CLI)
Gain an understanding of how to use the Custom Base Image Recommendations functionality through the UI and CLI.
Documentation close-out
Gain an understanding of work completed along with a runbook for onboarding additional projects.
Snyk IaC Configuration
Delivery approach - Snyk IaC configuration
Repository import
The Snyk Consultant will work with the Customer to import their repositories into Snyk (up to 50 targets) using the UI import functionality to import into the Customer’s SCM integration.
Interpreting and actioning IaC results
The Snyk Consultant will educate the Customer on understanding Snyk IaC results through the CLI and Snyk UI and how to manage Snyk IaC results using Snyk Reporting.
SCM integration settings
The Snyk Consultant will work with the Customer to configure SCM Integration settings based on the Customer’s desired gating strategy.
SCM Broker installation
The Snyk Consultant will work with the Customer to install the Snyk Broker in a predetermined environment that follows the Snyk Broker system requirements.
Single pipeline CI/CD CLI configuration
The Snyk Consultant will work with the Customer to configure a single pipeline to run the snyk iac test and snyk iac test --report commands to provide the Customer with an understanding of how to configure additional pipeline scans and fix misconfigurations.
Documentation close-out
The customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, the document offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document puts forth practical recommendations and actionable next steps that will aid the Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document provides an essential guide for customers to realize the full potential of their investment in Snyk.
Target initiatives - Snyk IaC configuration
Repository import (one SCM integration)
Interpreting and actioning IaC Results
Gain an understanding of how to view IaC results in Snyk Reporting along with managing misconfigurations.
SCM integration settings
Configure SCM integration settings to the Customer’s desired gating settings.
SCM Broker installation
Install SCM Broker in a pre-determined customer environment based on Snyk System Requirements.
Single Pipeline CI/CD CLI configuration
Configure a single pipeline to test and provide a report for Snyk IaC.
Documentation close-out
Gain an understanding of work completed along with a runbook for onboarding additional projects.
Snyk AppRisk Essentials configuration
This portion of the Jumpstart service is part of the platform configuration, and prepares Customers to better operationalize and scale usage of Snyk with broad application visibility and security coverage management.
Delivery approach - Snyk AppRisk Essentials configuration
Coverage and visibility configuration
The Snyk Consultant will work with Customer to configure Snyk AppRisk as follows:
Configure one Source Code Management (SCM) integration, and if necessary, Snyk Broker for this integration
Configure one application context provider integration
Configure asset policies. The Snyk Consultant will guide the Customer through the setup and configuration of the following asset policies:
Classify assets visible to Snyk
Identify coverage gaps based on purchased Snyk products
Notify by email (or similar) when a criteria (for example, coverage gap) is met
Walkthrough of coverage and visibility use cases in AppRisk
The Snyk Consultant will educate the Customer on how to identify assets not currently being scanned by Snyk and how to group assets and issues based on asset classification.
Walkthrough of prioritized issues in AppRisk dashboard
The Snyk Consultant will educate the Customer on how to filter and prioritize issues in the AppRisk Dashboard.
Documentation close-out
The Customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, it offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document puts forth practical recommendations and actionable next steps that will aid Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document is an essential guide for customers to realize the full potential of their investment in Snyk.
Target initiatives - Snyk AppRisk Essentials configuration
Coverage and visibility configuration
SCM integration is configured in AppRisk and two starter policies are created to show coverage gaps and asset classifications respectively.
Walkthrough of coverage and visibility use cases in AppRisk
Gain an understanding of how to identify assets that are not currently being scanned by one more Snyk controls, as well as how to group assets and issues based on asset classification.
Walkthrough of prioritized issues in AppRisk
Gain an understanding of how to filter and prioritize issues in the AppRisk Dashboard.
Documentation close-out
Gain an understanding of work completed.
Snyk AppRisk Pro configuration
Delivery approach - Snyk AppRisk Pro configuration
Third-party coverage and visibility configuration
The Snyk Consultant will work with the Customer to configure Snyk AppRisk Pro as follows:
Configure one third-party integration (for example, Secrets)
Configure an asset policy leveraging newly configured integration
Snyk Runtime Sensor installation
The Snyk Consultant will work with the Customer to install the Snyk Runtime Sensor in a predetermined environment that follows the Snyk Runtime Sensor system requirements. The Snyk Runtime Sensor allows the Customer to prioritize issues based on risk factors of Deployed and Loaded Package.
Tagging of Projects for the issues prioritization feature (up to 50 Targets)
The Snyk consultant will provide guidance on how the Customer can add Project tags to Targets so Open Source, Code, and Container Projects are linked for the AppRisk Issues prioritization feature. This will include using a script for tagging SCM-monitored Projects (Open Source and Code) and the CLI for tagging Container Projects.
Walkthrough of prioritized issues in AppRisk Pro
The Snyk Consultant will educate the Customer on how to filter and prioritize issues in the AppRisk Pro dashboard, using the new risk factors detected by the Snyk Runtime Sensor.
Documentation close-out
The Customer will be provided with a document that provides a comprehensive overview of the professional services rendered by Snyk during the engagement. Spanning the period from the engagement's start to its conclusion, the document offers insights into account configuration, repository onboarding, and integrations. More than just a retrospective, the document sets out practical recommendations and actionable next steps that will aid the Customer in optimizing their use of Snyk for improved application security. By detailing both the accomplishments and the roadmap ahead, this document is an essential guide for the Customer to realize the full potential of their investment in Snyk.
Target Initiatives - Snyk AppRisk Pro configuration
Third-party coverage and visibility configuration
Third-Party integration is configured in AppRisk and a policy is created to show how the new data can be processed by AppRisk Pro.
Snyk Runtime Sensor installation
Install Snyk Runtime Sensor on a predetermined customer environment based on Snyk System Requirements.
Tagging of Projects for the issues prioritization feature (up to 50 targets)
Targets imported through an SCM integration must be tagged with tags that match the CLI-imported Container Projects.
Walkthrough of prioritized issues in AppRisk Pro
Gain an understanding of how to filter and prioritize issues in the AppRisk Dashboard using deployed and loaded package risk factors
Documentation close-out
Gain an understanding of work completed
Timeline for Snyk Jumpstart delivery
Snyk Jumpstart delivery is an eight-week engagement that begins with the Pre-engagement call.
This engagement will include initial Platform Configuration and each product module that has been purchased. Modules have been designed to be delivered consecutively during the Product Deployment stage, as shown below:
Additional terms
The fees for this project will be a fixed price. Services will be invoiced in full at the time of purchase and are non-refundable.
The customer will engage Snyk for a kickoff call within 30 days of the contract start date, at a time that is mutually agreed upon by the parties. Snyk Jumpstart will not be delivered more than 120 days after the execution of the applicable Order Form regardless of when or if the Customer engages with Snyk for the kickoff call. All Snyk Jumpstart Services will be considered complete upon the earlier of these two dates: completion and eight (8) weeks following the kickoff call.
Unless otherwise agreed to by the parties in writing, Services must be scheduled a) as agreed during the pre-engagement call; b) product modules will be delivered consecutively; and c) during normal business hours.
All services will be performed remotely. Any onsite time requires Snyk’s prior consent and will be subject to additional fees and expenses to be agreed in advance.
Key assumptions
The following assumptions are reflected in the services outlined in this Jumpstart Services description:
All services will be performed remotely using video conferencing software such as Zoom.
The Customer must provide prompt feedback on all deliverables.
The Customer will appoint one subject matter expert who will be the point of contact for the Jumpstart Services. This subject matter expert must be available to work remotely with the Snyk Consultant for the entirety of the engagement.
The Customer will provide Snyk with documentation and access to subject matter experts for non-Snyk systems and software if required within the scope of the engagement.
The Customer will have identified key personnel prior to the beginning of the engagement.
Services will be scheduled and delivered during Snyk’s normal business hours: 8 am to 5 pm local time zone Monday through Friday (Sunday through Thursday where applicable based on region of the assigned Snyk Consultant).
The Customer will provide prompt access to all systems and resources that Snyk will need in order to complete the work.
Snyk does not provide support for third-party software that is used as part of the Snyk solution, such as version control systems, repository management, trouble ticketing systems, packaging, and other software that is not part of the Snyk stack.
If a Broker is required, the Customer will have all system requirements before services start.
All services and communications will be conducted in English.
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